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Cancellation Flow

Order Cancellation by Customer​

When a customer cancels an order, a cancellation request is automatically sent to the Shop Manager for review by email notification.

Cancellation Approval by Shop Manager​

Upon receiving the request, the Shop Manager reviews and approves the cancellation via the shop-manager panel. Once the shop manager approves the cancellation request, the refund process is initiated and an email notification goes to the customer for the same.

Initiation of Refund by Shop Manager via Payment Gateway Portal​

After the shop manager approves the cancellation request, the Shop Manager initiates the refund through the payment gateway (Tap Payments - http://report.payments.tap.company/).

Please check with Tap Payments on their refund policy to know the refund timeline and guidelines so that the same can be conveyed to the customer in the refund initiation notification.

Customer Notification​

After Shop Manager initiates the refund, an email notification is sent to the customer with the refund details in which expected timeline and the amount to be credited in the account is mentioned.

Refund Status

Please check with TAP Payments about the process of,
- How does the shop manager get to know of the payment refund status?

Once, shop manager knows from the TAP portal that the order amount has been refunded to the customer, the shop manager can manually send a Note via the shop manager panel to notify the customer of the same.